Using our own certified billing professionals, Lancaster EMS performs all emergency and non emergency billing in-house. Our account representatives are all Certified Ambulance Coders and they receive regular education related to compliance, billing procedures and reimbursement. The billing Department has been in-house since 2002.
Questions & Answers
Q: What are your business hours?
A: Our Billing Department is open from 8:00 am to 4:30 pm. Monday through Friday.
Q: When inquiring about a bill, what information do I need when I call the Billing Department?
A: Please be prepared to provide your date of service and billing information. This may include insurance information; and our call or event number which is listed on your bill.
Q: What if my insurance company will not cover the charges?
A: We will be happy to set up payment arrangements with you.
Q: How does ambulance membership (or being a subscriber) affect my ambulance bill:
A: If you have a 'Membership' (also known as a 'Subscription') with Lancaster EMS you will not be held responsible for any portion of the charges that your insurance company will not pay (excluding deductibles) for 911 emergencies. Balances on non-emergency transports receive a discount.
Q: What methods to you have to pay my bill?
A: You may pay with cash, check, or credit card. We currently accept Visa and MasterCard.
Q: What if I have a billing related problem or a question about my bill?
A: Please give us a call at (717) 872-4688 and press 5 at the prompt, or email us at: firstname.lastname@example.org and a member of our Department will be happy to assist you.